FAQ

allenandfifth

FAQ


Will you notify me when you release a new design or restock a current design?

Definitely! Follow us on facebook and twitter, or keep tabs on our blog. We post updates about our products as well as occasional sales and specials.

Do you accept designs from third parties?

No, all of our designs are Allen & Fifth originals.

How secure is the online store?

This store uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

What forms of payment do you accept?

We gladly accept major credit cards such as Visa, MasterCard, American Express, and Discover or direct payments, all through PayPal.

Do I need a PayPal account to purchase from this store?

No, you are not required to have a PayPal account to purchase from this store. However, if you already have a PayPal account you may use it.

What is your return policy?

Our goal is 100% customer satisfaction. In general, unworn shirts can be exchanged within 15 days of delivery. Please include a copy of the packing slip that was sent with your original purchase. If a product is defective, it may be exchanged for a new product which will be shipped to you at no additional charge.

Do you ship internationally?

Yes. **Please note: Orders shipped outside of the U.S. are subject to regular customs duties and fees levied by the destination country.

How long does it take for shirts to arrive?

Standard shipping for orders in the US takes 5-10 business days or fewer.International orders usually take 3-5 weeks to arrive depending on the destination and customs processing.

What shipping method do you use?

Standard shipping for orders in the United States are shipped via USPS First Class or Priority Mail. **International orders are shipped via USPS First Class International Mail.

How much does shipping cost?

It depends on your country and the size of your order. The easiest way to determine your shipping cost is to add the items to your cart, select your country, and press the “update total” button. **Please note: Orders shipped outside of the U.S. are subject to regular customs duties and fees levied by the destination country.

How can I become an Allen & Fifth retailer?

To take advantage of our retailer's discount price you need to purchase a minimum of 10 t-shirts with each design in the following ratio: 2 small sizes, 2 medium sizes and 1 large size. All are welcome to take advantage of the retailer's discount.

Still have other questions?

For additional information about Allen & Fifth please use the contact form or email info@AllenandFifth.com